shield

Why your assets
are safe with us

Customer safety is our first goal - this is how we approach security.

+4,000,000

users

10

American licences & registrations

7.7k

trusted reviews

All

our funds are regularly validated

Security at Level-up Investment Refund Forum

Financial Transparency

Not only are we the leading Anerican crypto investment platform, we are also one of the most regulated. We believe in doing things the right way, not the easy way, which is why we choose to be fully transparent, to acquire licences that see us monitored by multiple financial market authorities, and to have our funds and business practices regularly validated by external parties.

User data protection

Level-up Investment Refund Forum only processes your personal data for the purposes permitted according to GDPR. We do not use personal data for automated decision-making, including profiling, and we have several security measures in place to

Regulations, licences, registrations

The Level-up Investment Refund Forum Group diligently follows European laws and regulations. We operate our businesses based on various VASP registrations, as well as MiFID II, E-Money and PSD II licences amongst all our core markets.

Asset protection

We prioritise keeping your assets safe, incorporating multiple security measures to protect them from potential threats. Crypto assets are stored in highly-secure cold storage facilities that are examined by an external auditor. Your assets are yours.

Advanced Encryption

Level-up Investment Refund Forum infrastructure and systems are secured with the most modern encryption technologies and supported by our dedicated security teams.

24/7 Coverage

As the markets are open 24/7, so are we. Our Operations, Security and Engineering teams operate on a 24/7 coverage model to respond to any changes within the markets.
class security

Best-in-class security

Possessing internally maintained security programs is one thing, but having them measure up to industry standards and validating them by achieving best-in-class certifications is another. The latter is much more difficult and time-consuming, but if you want to be a safe and rigorously regulated company, it is necessary and worthwhile. Our ISO27001 certification proves we do it.

Keeping your account secure

Password Management

User passwords are stored using the most trusted and modern hashing algorithms. Nobody can read or decrypt them, including us.

MFA

If activated by the user (highly recommended by Level-up Investment Refund Forum) time-based one-time passwords and multi-factor authentication to defend against security threats and additional 2FA in case of user password compromise.

KYC / AML

Robust KYC onboarding and verification procedures, and fully compliant with European regulation.

Account Lock

Users are prompted via email to verify every password reset request and to freeze their account if the request was not initiated by them.

Session Management

Level-up Investment Refund Forum allows users to see which browsers and devices they are logged in from to control their account access.

Account monitoring

Important notifications to the user to ensure overview of user account activity.

Platform Security

Infrastructure safeguards

We have a system of layered technical defences in place to safeguard our platform and to uphold the confidentiality, integrity and availability of our infrastructure. Additionally, we practise secure software development lifecycle in order to build our products

Internal security measures

Our internal security teams ensure the day-to-day activities of our colleagues take place in a secure manner as part of a safe and controlled environment. We build and run our insider threat monitoring programme and regularly conduct training exercises to increase awareness of security topics across the organisation.

Continuous security assessment

Routine assessments of our security controls and processes through exercises like penetration tests completed by reputable external parties, proactive internal threat hunting, as well as our public ensure that we can prevent potential attacks and minimise risk.